Ordering

If you are an existing customer, key in your email address and click on the 'Forgotten Password' link.
A password reminder will be sent to your email address immediately.
The Media code should be entered in the promotions box found within your basket. The price will reduce once you click 'GO'.
Please ensure the code you have entered is correct and you have keyed it into the promotions box. If it still doesn't work please contact us either by opening a chat session or by completing the email form in the Contact Us section.
You need to enter the free gift style code in the item search window then add this to your basket.
Your name and address need to be entered exactly how it appears on your bank statement as any difference no matter how small will prevent the payment from going through.
The standard postage within UK mainland is £4.99. You can also have Express Delivery for a further £7.25.
If you are ordering from overseas, please use the 'Contact Us' section to get in touch as the charge varies depending on where you live.
We accept all major credit/debit card apart from American Express.
Payment security and fraud prevention are two of our top priorities. All of our transactions are encrypted to the highest global standards. Our payment systems are monitored and audited regularly so you can be protection against unauthorised use of your card.
Verified by Visa is a system which protects your card against unauthorised use and gives you peace of mind when shopping online. It involves two quick steps to authenticate your purchase.
Mastercard SecureCode is a new service that enhances your card security. A private code gives added protection against unauthorised use of your card.
Yes you can but you won't be able to place it online currently. Contact us by email, phone or request a call back and we will be happy to place the order for you.
The catalogue code/keyword search box can be found at the top of every page on the website.
Goods are grouped in sections such as Menswear and Ladieswear and these can be seen at the top of the home screen. Just hover your mouse over the section you are interested in and a drop down list appears. Alternatively, if you see a picture of a product you are interested in, just click on the picture and you will be taken to the correct area.
It is not possible to cancel or change your order once it has been placed. If you change your mind after you have ordered, you do have the right to return the item in its original packaging within 14 days and obtain a refund or exchange for something else.
There is a link at the top of every page on the website to request a catalogue. Just click on the link, select the catalogues you want to receive and complete the form with your name and address details.
You will be offered the chance to join the Shopper Discount & Rewards programme when you complete an online purchase. This is an online membership pregramme that offers members access to a wealth of discounts and cashback opportunities from top name retailers and service providers. Please note only UK residents can join.

Contact details for Shopper Discount & Rewards : visit www.shopperdiscountsandrewards.co.uk You can also call them on 0800 731 9935, open Mon-Fri 8am-8pm and Saturday 9am-4pm.
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